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FAQ

 

CUSTOMER SERVICE – HOW DO I REACH THEM? 
At the bottom of every page you can find all of our contact details under the heading ‘contact’.

 

GENERAL TERMS AND CONDITIONS – WHERE CAN I FIND THEM? 
At the bottom of every page you can find our general terms and conditions under the heading ‘terms and conditions’.  

 

PRICES – DO THEY INCLUDE VAT?
All prices include VAT. The calculation of the VAT can be seen prior to the checkout process, when checking your order.

 

PAYMENT – HOW CAN I DO THAT? 
There are several options for payment, which you can read about on the ‘Payment’ page. 

 

COMPLAINT – WHO SHOULD I CONTACT? 
In case of a complaint, you can contact our customer service, or fill in the return form. You will receive a response as soon as possible (within 5 working days). 

 

WARRANTY – DO I HAVE THAT? 
Of course your purchases come with a warranty. Your items need to comply with the quality you expect. The products need to be in perfect condition upon receipt and comply with the standards of quality we expect of all our brands. Should the item not comply with this standard of quality, then we ask you to contact us using our contact form or call our customer service at +31 (0)88-7127000.

 

 

WHAT IS COVERED UNDER THE WARRANTY?
All the items in our range should be made with good materials and should be of good quality. Do the materials not comply with these requirements? Or has the item not been manufactured properly? Then this is of course covered under the warranty. If we cannot solve the problem, we will repay you the purchase amount.

 

A product should not have any defects other than the ones to be expected during projected life span with normal use. If you have issues with an item, then we ask you to contact us using our contact form or call our customer service at +31 (0)88-7127000.

 

WHAT ARE THE RULES CONCERNING YOUR RETURN POLICY?
When you make a purchase from our web store, you have a guaranteed and unconditional right to cancel the purchase for a period of 14 days. Only items that have not been worn (of course you are allowed to try them on for size) and that are undamaged with their original label can be exchanged in their undamaged and original packaging within 14 days after receipt. Gift certificates cannot be exchanged. In case of returning a product within 14 days, we will repay the full purchase amount (including any initial shipment costs).